Tenant Guide

Finding a property
Our personnel are specially trained to assist Tenants to find properties to rent that will meet their needs. We maintain a database of properties available for rent which typically become available four weeks before occupancy date, details of our current available properties can be found at www.acornpropertymgt.co.uk

Although last minute lettings are not uncommon, we advise prospective tenants that the earlier you register with us, the better your opportunity to consider a wider range of properties available to let.

Viewing a property
Subject to access and availability, viewings can be arranged at any time during office hours. To enable your questions to be resolved in a timely manner, all viewings are accompanied by a member of staff. We can on occasions arrange viewings outside normal office hours with a Landlord or existing tenant.

Tenancy Application
Once you have viewed and decided upon a suitable property, it will be necessary to complete a written application and pay the non-refundable reservation deposit - equalling the first months rent. This deposit can on occasion be higher, but you will be advised accordingly, and providing the tenancy proceeds to occupancy, it will be deducted from the monies due before occupation.

As part of the application, you will be required to formally declare if you smoke, have children, pets, or have an adverse credit history e.g. County Court Judgments, Bankruptcy, Debt Management Programme or are in receipt of benefits. As appropriate, a copy of a 'Letter of Satisfaction' may also be required.

Upon application and receipt of the reservation deposit, occupancy date and tenancy duration can usually be provisionally agreed subject to receipt of satisfactory references.

On behalf of the landlord, an independent referencing agency undertakes reference verification and credit checks on each applicant. We forward to the referencing agency completed referencing documentation which will require details of your Employer, Bank, former landlord and a character reference.

Proof of identification will also be required. When you produce the required documents to our office, photocopies will be taken, and the originals returned to you before you leave. Do not send originals, they cannot be processed in your absence.

Suitable identification documents are: A full and current Passport or a current valid Photo Driving Licence. You will also need to supply your National Insurance Number, but if you don't have one, a current Work Permit, Visa and 'Leave to Remain' issued by the Home Office will suffice.

In some cases an applicant may require a suitable guarantor willing to accept and underwrite any rent and tenancy liabilities before the application can continue. Guarantors will need to meet the same reference and credit check requirements as the applicant, guarantor applications will be charged at £60 including VAT for each guarantor required.

A Guarantor may be required if:

Requirements of a guarantor:

  • income is below the required level
  • weak employment record
    • temporary
    • less than six months
      UK employment
    • self employed - no accounts
  • no previous history of renting
    • just left home,
    • lodging, staying with friends
    • previously overseas
  • UK resident
  • owns their own house
  • good employment record
    • income above required level
      (excluding savings)
    • stable employment with an
      established company

Payable in advance by Standing Order - unless alternative arrangements are agreed in advance - rents are quoted on a calendar month basis. Council Tax, Water Rates, Gas, Electricity, Telephone, Audio Visual network services and TV Licence costs remain the responsibility of, and must be paid by the tenant, directly to the relevant supplier.

Security Deposit
Unless advised otherwise, a Security Deposit (or 'bond') normally equal one month's rent + £200 is payable in advance of occupancy.  (Unfortunately we are unable to accept a 'Paper Bond' from any local authority).  This deposit will either be passed directly to the Landlord, or where we are managing the property, it will be held within a Government Approved Tenancy Deposit Scheme until the tenancy ends.

Pets:  Where the Landlord has provisionally agreed to a tenant keeping a pet or pets in the property a higher Security Deposit will be required usually equivalent to 6 weeks rental but in some cases this may be higher.  The tenant would also be required to pay for any carpets in the property  to be professionally cleaned and flea treated at the end of the tenancy, which Acorn Property Management will arrange at a reasonable cost where we are managing the property.

At the end of the tenancy, and in the presence of the tenant (where possible), we will inspect properties we are managing to assess any damages and appropriate deductions.

For more information about the tenancy deposit schemes please telephone 0845 6090696 or visit www.direct.gov.uk/tenancydeposit

Administration / Agency Fees
To cover the tenants share of administration costs, which include: tenancy agreement preparation, legal notices, inventory, referencing and credit checks, check-in and check-out, a non-refundable fee of £150 including VAT per person is payable to us in advance of occupancy.

Office Hours
09:00 - 17:30 Monday, Tuesday, Thursday, Friday
09:00 - 14:00 Wednesday
09:00 - 14:00 Saturday by appointment only

Important Notices:

  • Although property details are provided in good faith from information received, accuracy is neither implied or guaranteed.
  • We cannot normally proceed with an tenancy application where an applicant has any outstanding County Court Judgment, Debt Management Programme or is declared Bankrupt. However, in some cases, at the Landlords discretion it may be agreed for the applicant to pay for the duration of the tenancy in advance.
  • In advance of occupancy, the reservation deposit, rent, security deposit and agency fees must all be paid in cleared funds. Although Current Account Cheques are not accepted, Cash (max £250), Bankers Draft drawn against a UK bank, Savings Account Cheques and BACS payments are accepted.  We are unable to process any card payments at this time.
  • Under no circumstance can Security Deposits be used to offset rent.
  • Our staff work hard at providing you with a high quality and efficient service, and although we understand that daily frustrations and circumstances can occasionally lead to short tempers, we hereby advise that aggressive, abusive or inappropriate behaviour will not be tolerated under any circumstances, and such behaviour will result in your application being immediately withdrawn
  • All proposed tenancies are strictly 'subject to contract'.